Hi Alex,
Thank you for taking the time to share your feedback with us! We're thrilled to hear that you find the top adorable, but we’re truly sorry to learn about the issues you've experienced.
Regarding the seam: We apologize for the oversight. While we do have a quality control process in place, it seems something slipped through this time. We'd be more than happy to repair or replace the item for you at no cost, and of course, we will cover all return shipping fees. We want you to feel confident in the quality of our products, and we’ll ensure this is made right.
For the straps: We really appreciate your feedback. This is our first production of this particular item, and your input helps us improve. We’ve already taken this into consideration for future designs and have made adjustments to prevent the straps from loosening. In the meantime, we suggest using a small safety pin to hold the straps in place if you'd like to make the style look more tailored.
We value your support and look forward to resolving this for you. Please reach out directly so we can ensure you're completely satisfied with your purchase.